refund policy


Refund Policy

Last updated: January 23, 2026

At GymBros, we want you to be satisfied with your purchase. If you’re not completely happy, please review our refund policy below.

Returns

  • We accept returns within [14 / 30] days of delivery.

  • Items must be unused, unworn, and in the same condition that you received them.

  • Products must be returned in their original packaging.

  • Proof of purchase (order number or receipt) is required.

Non-returnable items include:

  • Sale or clearance items

  • Gift cards

  • Personal care or hygiene items (if applicable)

Refunds

Once we receive and inspect your return:

  • We will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within [5–10 business days].

  • Shipping costs are non-refundable unless the item is faulty or incorrect.

Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, contact us at [gymbroscontactus@gmail.com] with your order number and photos of the issue.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include:

  • Your order number

  • Photos of the item and packaging

We’ll make it right as quickly as possible.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

  • We recommend using a trackable shipping service, as we are not responsible for lost returns.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again

  2. Contact your card provider or bank

  3. If the issue continues, email us at [gymbroscontactus@gmail.com]

Contact Us

If you have any questions about refunds or returns, contact us at:
Email: [your business email]
Business Name: GymBros